Contact Center

Thank you for contacting us so we can provide information regarding your inquiry.  In an effort to keep our mutual guests informed, we do send emails to booked guests.  Please note, there is no call to action to purchase products or services, it is strictly informational, to advise of a Carnival event on a specific sailing.  We reference the guest booking number, however, on Group reservations, we do not display the individual group booking number.  Guests can link their booking to their carnival.com profile to complete their sail and sign account and registration at any time.  Additionally, we do not send travel agent booked guests any communications that encourage them to do so,  however, guests are resourceful and will routinely and voluntarily register on their own via carnival.com.  It`s not uncommon for a travel agent booked guest to go to carnival.com once they are booked to do research about their upcoming cruise or purchase pre-sale items such shore excursions, or visit the fun shops.  Thank you for the opportunity to respond and we hope this information addressed your concerns.  Thank you.

-Mitzi

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At this point, we don’t foresee an issue with the Platinum population growing to that extent as not every Gold member makes it to Platinum.

We looked into having separate parties and unfortunately,we did not find it operationally feasible. The drink is offered on the last evening after 5PM because that is the time the Diamond and Platinum Party is now offered.

-Marilyn -Director, Loyalty & Marketing Finance

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