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We are always asked for suggestions from the cruise lines, and I can never think of anything.. But I do have a bone to pick with Carnival. I had given up on booking groups for a few reasons and now when my group goes, I always book everyone individually. We start out with just four of us going and we choose our cabins. Then as our group grows, the only way (with CCL) to change to a group is to cancel the individual bookings…lose our cabins and then book group space. CCL tells me that they cannot transfer funds between group and individual space. That’s silly. It’s so easy to do on Princess and you are the same company. If you can ever find out the reasoning for this and ask them to change it, I would be so appreciative.

Thank you for suggestion, we truly appreciate the opportunity to respond. Due to system limitations, we are unable to transfer bookings and funds from FIT to Groups. We do however have this noted as an enhancement request for the future as we clearly understand that this is a significant friction point for our travel professionals as well as our staff. Thanks again for your valuable feedback.

-Mitzi

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Hi Carnival! I just wanted to let you know that your Journey’s series is fantastic! and that I am getting tons of feedback that they do take the boredom of cruising. So please continue these sailings throughout 2016 and beyond! Also I have a lot of disappointed clients that really wanted to try Carnival for the first time and now have backed out, since you canceled the Magic 12 Day itinerary in November 2016 that did Cartagena and Colon, they really want to see this itinerary again in the future as I would have have A LOT of cruise rookies on board that sailing. Thank you for listening always..

Thanks for taking time out to share this fantastic feedback with us. We are very excited about this very unique cruise experience so it`s great to hear that you are also getting positive feedback. We currently have several voyages next year through November 2016 already on the books, so we want to keep the excitement going. We are so sorry that many of our guests were disappointment in the cancellation of the 12-day Carnival Magic. This information was shared with our itinerary planning team for future consideration. Thanks again for your feedback. Keep them coming.

-Mitzi

+18

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Again Carnival makes the agent like like an idiot in front of a customer. Customer purchased some Carnival cash to use on his cruise but had $85.00 left and was told by Carnival it was forfeited. I called and was told the same thing but when the customer called he was told that it could be applied to another cruise (I was not told this). Now customer has no faith in our agency and says he will probable book direct. As much as you may want to change you still are the same.

Thank you for taking the time to share with us your experience regarding inconsistent information that was relayed to you and our guests. Please be aware that Cruise Cash, Cruise Cash Bar and Photo are sold as a non-refundable/non-transferrable product via. Carnival Fun Shops. It is sold as a use it or lose it product, therefore, guests will forfeit any unused portion. It is unclear the circumstances under which the guests was advised that the unused portion can be applied towards a future cruise, as this is certainly not our normal procedure. Please contact me via email with the guest booking number so that I can research this for you further. Please send to mwhite@carnival.com. Thank you again for the opportunity to review.

-Mitzi

-4

A letter from a client and also a letter from myself > Dear Sirs, > > Earlier this year I booked the perfect vacation, November 27, 2016 on > the Magic. Finally had the money to get my Aft balcony, achieve > visiting ports I had not seen, and actually get excited all over again > about cruising. > > Then you all dropped a bomb and cancelled the cruise. First I thought > it was a joke. Just another Facebook scam. My friends had to be > kidding. But no, it was not a scam, not a joke, it was real. > > What really bothered me is I booked this cruise even before I left on > the Splendor I booked this cruise after a very long and exhausting > reseach period. I looked at all of the options open to me, even > options outside of Carnival, but when I saw this cruise online the > hair stood up on the back of my neck and I was actually excited, > especially since there were plenty of Aft Balconies available. So I > grabbed one of them and paid my 25% down with delight. > > When I was on the Splendor I mentioned this cruise to everyone on the > Facebook page and while we were at sea some of my friends I had made > also booked on this cruise. > They too were very excited. Some platinum like me and all definitely > past guests. > > But today you all pulled the rug right out from under us. I felt like > Charlie Brown kicking the ball that Lucy held for him. Trusting Lucy > to actually hold the ball and not remove it, but again the ball got > pulled and we got screwed. > > I can’t help but think, did you think of the customers, mostly loyal, > when you made this decision. I think not. Not only did you pull the > rug out from us, you also then violated our trust by first offering a > $50 on board credit, and then not offering anything even close to this > cruise for the future. > > Part of marketing is to offer people, especially to those customers > that have counted on your company for their valuable vacation time, > new and different iternaries for them to “get excited” about cruising. > This cruise made that happen for us. Now all you offer is the same > old song and dance. Yes, your ships are newer and being refurbished, > but your ports of call are getting stale. > Your service is getting stale. Same meal menu. Same items on Lido to > eat. Same, Same, Same, everytime. Carnival 2.0 may be new and > everyone in the industry is passing you up. They offer new places to > visit. They know that different and exciting is better. You don’t. > The group of people who are my friends feel cheated. Like the bride who leaves the groom at the alter, we feel you sent out the invititations, but put a note on the door at the wedding, SORRY, BUT WEDDING HAS BEEN CANCELLED. Below is a letter for a very important, very very important fun person. I really think you should take the time to read it and then read it again. I have also attached the cancellation notice I received from Carnival. It concerns me that Carnival as offered a Platinum member a $50.00 on board credit. In my opinion and in the opinion of many others, $50.00 onboard credit is a complete insult. I hope you can help me comfort not only a loyal client but also a dear friend. I really hope, and I have complete confidence that Carnival will help me restore his faith in the fact that he has chosen to be loyal to the right cruise line. Please let me know if you have any questions or need any additional information. Thank you

Thank you for contacting us. Although we were excited to announce deployment changes to enhance and provide exciting itinerary choices in time for next summer`s cruise season, we certainly understand that this change in itinerary was a very significant one. While the changes were exciting and fresh for some guests, we recognize that guests such as the one in your letter were greatly impacted. Given the amount of time and research that goes into planning an ideal vacation, we are sincerely sorry for this change in plans. The compensatory offer of $50 pp on-board credit (OBC) is standard for all our affected guests. Because of the wide range of itineraries we offer, please do not hesitate to contact us should your client find another itinerary (comparable ship and/or time of travel) so we can secure space and apply the OBC. Although this may not be the response you were hoping for, it is important that we remain consistent in the way we do business to ensure we are fair to all our guests who were equally affected. Thanks you again for the opportunity to respond

-Mitzi

-6

With the dancing of the ships, I had a group going out on the breeze from Miami to the southern Caribbean, the booking was changed to the splendor as stated, but I received a letter stating the booking is cancelled. This particular group wishes to go to the southern Caribbean on a dream class ship. The Magic does not have any itineraries going southern and the only vessel I can find is the Valor out of port canaveral. I must have a conference call with this group asap to try to keep the business any ideas on how to phrase this change.

Thanks for your email. We understand that this deployment was very significant and we are so sorry that your group was impacted by this change. Although the ship features of Carnival Splendor are not comparable, it is still a very popular ship with many excellent features and will offer the same six- and eight-day cruises that visit some of the Caribbean’s most beautiful destinations. As you mentioned, the Carnival Valor is the only other comparable vessel visiting similar ports. Please do not hesitate to contact our Group department and our Group Specialist will be very happy to assist you with your group booking. I`m sure we will be able to find something to suit your clients` needs.

-Mitzi

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