– Again Carnival makes the agent like like an idiot in front of a customer. Customer purchased some Carnival cash to use on his cruise but had $85.00 left and was told by Carnival it was forfeited. I called and was told the same thing but when the customer called he was told that it could be applied to another cruise (I was not told this). Now customer has no faith in our agency and says he will probable book direct. As much as you may want to change you still are the same.

Again Carnival makes the agent like like an idiot in front of a customer. Customer purchased some Carnival cash to use on his cruise but had $85.00 left and was told by Carnival it was forfeited. I called and was told the same thing but when the customer called he was told that it could be applied to another cruise (I was not told this). Now customer has no faith in our agency and says he will probable book direct. As much as you may want to change you still are the same.

Thank you for taking the time to share with us your experience regarding inconsistent information that was relayed to you and our guests. Please be aware that Cruise Cash, Cruise Cash Bar and Photo are sold as a non-refundable/non-transferrable product via. Carnival Fun Shops. It is sold as a use it or lose it product, therefore, guests will forfeit any unused portion. It is unclear the circumstances under which the guests was advised that the unused portion can be applied towards a future cruise, as this is certainly not our normal procedure. Please contact me via email with the guest booking number so that I can research this for you further. Please send to mwhite@carnival.com. Thank you again for the opportunity to review.

-Mitzi

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