– Why can you not let TAs know of changes when you are implementing them. My clients returned from the Splendor and informed me that they were told after they purchased wine that it was no longer being delivered to the cabin. You could only pick it up on the day of disembarkation no longer allowing it to be packed in your luggage. I do calls with my clients prior to sailing so I can inform them of any changes. Like not bringing any bottles. Lastly, how do you run out of ketchup of all things. I am doing my best to sell Carnival but I need for you to up your game. I cannot keep telling clients that Carnival is going to help them have a great trip when I am finding out all of the changes and problems from clients when they return home.

Why can you not let TAs know of changes when you are implementing them. My clients returned from the Splendor and informed me that they were told after they purchased wine that it was no longer being delivered to the cabin. You could only pick it up on the day of disembarkation no longer allowing it to be packed in your luggage. I do calls with my clients prior to sailing so I can inform them of any changes. Like not bringing any bottles. Lastly, how do you run out of ketchup of all things. I am doing my best to sell Carnival but I need for you to up your game. I cannot keep telling clients that Carnival is going to help them have a great trip when I am finding out all of the changes and problems from clients when they return home.

A notice was sent out to all travel agents with guests on the books back in June. We also subsequently continued to send the notice to any new business through mid-July as well as listing it on the GoCCL and carnival.com. We’re sorry if you did not receive our communications which included this information.

-Clarissa

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