Thank you for your feedback. I agree we can do a better job at displaying rate code descriptions. I will work with the team on finding a better solution.
-Noel
When doing a name change to replace a passenger in a cabin, I can do it online but only if the previous passenger is not a VIFP (past guest). I have not found a way to remove the VIFP number. Can it be done?
Thank you for your question. I ran a test replacing a passenger by removing the VIFP number from the current guest, typed over the first & last name and adjusted the date of birth. GoCCL allowed me to save the changes. If you are encountering issues with this please feel free to email me the booking number to Nhernandez2@carnival.com so I have test it further.
-Noel
Have a hard time looking at deck plans on website
Thank you for your comment. I am sorry you are having challenges with the deck plan. I do have a few questions on where you are trying to access the deck plan homepage vs. booking process. If you don’t mind send me details to Nhernandez2@carnival.com so I can review and have someone get back to you.
-Noel
Hi Carnival, Can you fix Goccl where when we are berthing an infant into a stateroom it does not get an error message! I continuously have to call in to Carnival to get the birth date fixed becuase I can not put in their real age at the time of booking. Also are you in the process of updating Goccl where we can put in the entire complete name of a guest whose name is longer than the system lets you put in? This is another phone call I always receive from my clients that I have misspelled their name and I have to explain to them that the system does not allow long names. Lastly, I am receiving numerous disappointed clients that are unhappy with the recent VIFP club changes, they are stating that unless they sail 75 or more cruise days there is no kind of real VIFP benefit in staying loyal to Carnival. I just thoguht you would like to hear this feedback that I am getting, since the inception of taking away the VIFP party for Gold members and limiting them to a drink after 5PM on their last night of their cruise, which they say is making them feel even more unappreciated with the rules with the drink. Take care.
Thank you for your post. I am very sorry about the challenges you are encountering on GoCCL. My team will review your feedback and work on improving the site. We value and appreciate all our guests. Some changes were made to the program based on feedback we received. I will pass along your comments to the appropriate team as they are continuously looking for ways to improve our loyalty program.
-Noel
How can my increased knowledge show in sales?
Have you taken advantage of all the tools and resources we have available to help you increase your sales? Carnival Passport is an excellent start. It’s a one stop shop to learn all things Carnival and help you increase your knowledge so you can answer any questions your clients have – and ultimately close that sale.
Also be sure to bookmark and frequently visit GoCCL.com, our travel agent Internet portal. Features include our Fun eCollateral Library, which offers you the opportunity to customize flyers based on ships and itineraries and also features banners for you to download and use on your own web site or social media. GoCCL.com also contains all you need to know about our pricing programs, current promotions, special group rates a fun points program and a wealth of other valuable information.
Utilizing these tools and resources will increase your knowledge and should lead to an improvement in your sales.
– Meegan