Let me start off by welcoming you back again and thanking you for being such a loyal Fan of Fun. When you made your booking, Your Time Dining was already at capacity which is the reason why the status appears as On Request. Had you been able to secure a place then the status would have been Confirmed. Send me your contact information Nhernandez2@carnival.com so one of my team members can answer any questions you have.
– Noel
You do raise a good point. That feature to choose the bedding type either during the booking process or after is already on our GoCCL.com wish list. Our team is considering this feature along with some others that we know will make it more efficient to make and create bookings. Stay tuned.
-Noel
I am sorry to hear about your trouble submitting this request form. I would like to understand exactly what error you receive when you do so. I’m sure we can get to the bottom of the issue rather than just submitting the form on your behalf. Please send me your contact information to Nhernandez2@carnival.com.
-Noel
Thanks you for your comments, I promise not to give you a corporate response. The truth is you should not have to enter your zip code more than once in the Find a Travel Professional page. We have identified this as a defect as well as the fact that the telephone number is missing from the information returned. We are working on determining the root cause. Meanwhile, the way the tool is set up to work is that it will return results matching the same exact zip code that was originally entered. The next step, of course, is to enhance the tool to make it more dynamic so that it can also map the zip code and determine which zip codes are closest to the original and return results based on that.
-Noel
When you are in the process of creating a booking, you can access the cancellation grid by clicking on the Terms & Conditions link or the Guest Cruise Ticket Contract link in the Review page. We also have the information listed in the Resource Center > Knowledge Center > Booking Policies and Information > Cancellation Policy. Even quicker, you can enter the keyword “cancellation policy” in the search field.
-Noel
