GoCCL.com

I am furious! This is the second time that this has happened to me. I an booking a cabin on the Dream, give my clients a price and berth the room. After I select the cabin number and enter the clients information your system tells me that that cabin is not available. I select a different room to finish the booking and call to get the cabin back that the clients wants. Your agent tells me that the cabin is available, but not for me. He tells me that the cabin is associated with an offer or with a promotion. I was told that you do not do this by one of your agents when I complained about a another booking that this has happened with. Do you want me to book cruises or not?

First off, allow me to apologize for the inconvenience you experienced.  The only rooms that may be off-limits depending on the proximity of the sail date, are modified stateroom which are held specifically for our guests that need wheelchair accessible staterooms. However, in order to correctly respond to this I would need to have explicit details such as the promo you were trying to book and which category or stateroom you are referring to.  Please reach out to me personally at nhernandez2@carnival.com.

 

-Noel

-5
  
By |December 12th, 2014|GoCCL.com|0 Comments
Read More

This is part two of my problem from yesterday. I wrote in about trying to secure a cabin that was available on goccl.com but was only available for booking a promotional rate. I have been told in the past that Carnival does not hold cabins for this purpose. It is not allowed. I decided to call customer care to see if they could help me . I spoke to a representative and she said that I could not have that cabin and that it was reserved for a promotion. I asked if i could speak to a supervisor. She says “since you don’t believe what I am telling you” and then click she put me on hold. This job is difficult enough without getting an attitude from a Carnival representative. I could tell clients that a few times a day, but i don’t. It is a concern that she is in customer care. I sure hope she doesn’t say that to direct guests. I do not think it was wrong of me to ask for a supervisor. That is what they are there for and they are trained to handle these issues. A supervisor came to the phone and he was very nice. I still did not get the “reserved” cabin but i will leave it up to my client to see if she still wants to sail.

First off, allow me to apologize for the inconvenience you experienced.  The only rooms that may be off-limits depending on the proximity of the sail date, are modified stateroom which are held specifically for our guests that need wheelchair accessible staterooms. However, in order to correctly respond to this I would need to have explicit details such as the promo you were trying to book and which category or stateroom you are referring to.  Please reach out to me personally at nhernandez2@carnival.com.

 

-Noel

-8
  
By |December 12th, 2014|GoCCL.com|0 Comments
Read More

When entering emergency contact info during online check-in there is no option for “child” or “son” or “daughter” – that seems to be the relationship we encounter the most – please add a choice for son/daughter, child or offspring. Thanks,

You’re right.  The option that covers that right now is “relative”, however we do plan on changing the current options to include child(son/daughter).  Thank you for your feedback.

 

-Noel

-2
  
By |December 12th, 2014|GoCCL.com|0 Comments
Read More
Follow

Get every new post delivered to your Inbox

Join other followers: