– Hi Carnival, Can you fix Goccl where when we are berthing an infant into a stateroom it does not get an error message! I continuously have to call in to Carnival to get the birth date fixed becuase I can not put in their real age at the time of booking. Also are you in the process of updating Goccl where we can put in the entire complete name of a guest whose name is longer than the system lets you put in? This is another phone call I always receive from my clients that I have misspelled their name and I have to explain to them that the system does not allow long names. Lastly, I am receiving numerous disappointed clients that are unhappy with the recent VIFP club changes, they are stating that unless they sail 75 or more cruise days there is no kind of real VIFP benefit in staying loyal to Carnival. I just thoguht you would like to hear this feedback that I am getting, since the inception of taking away the VIFP party for Gold members and limiting them to a drink after 5PM on their last night of their cruise, which they say is making them feel even more unappreciated with the rules with the drink. Take care.

Hi Carnival, Can you fix Goccl where when we are berthing an infant into a stateroom it does not get an error message! I continuously have to call in to Carnival to get the birth date fixed becuase I can not put in their real age at the time of booking. Also are you in the process of updating Goccl where we can put in the entire complete name of a guest whose name is longer than the system lets you put in? This is another phone call I always receive from my clients that I have misspelled their name and I have to explain to them that the system does not allow long names. Lastly, I am receiving numerous disappointed clients that are unhappy with the recent VIFP club changes, they are stating that unless they sail 75 or more cruise days there is no kind of real VIFP benefit in staying loyal to Carnival. I just thoguht you would like to hear this feedback that I am getting, since the inception of taking away the VIFP party for Gold members and limiting them to a drink after 5PM on their last night of their cruise, which they say is making them feel even more unappreciated with the rules with the drink. Take care.

Thank you for your post. I am very sorry about the challenges you are encountering on GoCCL. My team will review your feedback and work on improving the site. We value and appreciate all our guests. Some changes were made to the program based on feedback we received. I will pass along your comments to the appropriate team as they are continuously looking for ways to improve our loyalty program.

-Noel

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