Thanks for letting us know that your clients really enjoyed their time onboard the Carnival Dream. That’s always nice to hear! However, we’re sorry that a shoe went missing from their bag and that they left some clothes behind. You’ve done the right thing by contacting Guest Care. If the items turned in to our Lost & Found Department match the descriptions you gave us, our team will contact your client to arrange delivery. This process takes about 6-8 weeks, so we appreciate their patience. Thanks again for choosing Carnival. We can’t wait to welcome your clients back this fall.
– Carnival Cruise Line
