Thank you for your suggestion. We have sent your feedback to the appropriate department for consideration. Thank you!
-Carnival Cruise Line
Why can you not let TAs know of changes when you are implementing them. My clients returned from the Splendor and informed me that they were told after they purchased wine that it was no longer being delivered to the cabin. You could only pick it up on the day of disembarkation no longer allowing it to be packed in your luggage. I do calls with my clients prior to sailing so I can inform them of any changes. Like not bringing any bottles. Lastly, how do you run out of ketchup of all things. I am doing my best to sell Carnival but I need for you to up your game. I cannot keep telling clients that Carnival is going to help them have a great trip when I am finding out all of the changes and problems from clients when they return home.
A notice was sent out to all travel agents with guests on the books back in June. We also subsequently continued to send the notice to any new business through mid-July as well as listing it on the GoCCL and carnival.com. We’re sorry if you did not receive our communications which included this information.
-Clarissa
Over the last couple of years.. I have watched Carnival shout out about supporting agents and agencies.. they implemented a great agent reward program.. opened up conversations.. ran some great group promotions and our BDM has been great. Now.. 2 years later. 1. You cut the cruise rookies rewards saving you Carnival $$ I cannot even comprehend and increased YOUR bottom line. 2. Your lowered travel agencies commissions. And unless your a mega agency like Expedia.. most of us smaller agencies will probably never hit those magic numbers of 15%. Again, cutting into my pocket, saving Carnival $$. 3. Your got rid of accelerated TC’s for groups. We cannot even buy them with points. Again, we loose $$. Carnival makes $$. 4. You gave out lots of free cruises – yet I saw agents seriously up in arms as many agents who won those cabins.. are agents in name only with very little overall production. My suggestion Carnival. Is start taking a good hard look at your brick and mortar smaller agencies. Agencies who don’t have deep pockets, but seriously focus their attention on you. By not rewarding and acknowledging these smaller agencies – it is an epic fail. And you will loose us.
First of all, we want to thank you for your valuable and honest feedback and thank you for giving us the opportunity to address your concerns.
As far as the Rewards Program, there was an issue with the program and we tried hard to fix it. We are sorry that we were unable to resolve it and maintain Cruise Rookies in the Travel Agents Rewards Program. Your BDM has already been in contact with you and will continue to connect with you about this and your other concerns.
We appreciate your feedback and concern about commission. We are working hard to increase ticket prices so that all of our travel professionals can continue to make more within the current commission structure. We also continuously evaluate new ways to help you earn more through bonus commissions, new rewards point earners and other ideas that we continue to work on.
Although accelerated TC`s cannot be purchased with Fun Points, overall, our group program is richer in that our Travel Professionals can now add most restrict to berth fares to their group and earn TCs. We also on occasions will offer PGR group promotions where you can earn 1 for 10 or 1 for 8 depending on the ship/sail date and market. Additionally, we may offer promotions with generous deposit schedules as well as reduced deposit to assist our travel partners secure and maintain group space. These are wonderful and positive additions to our group program
The free cabin giveaway was a contest we ran that with every valid booking, you were automatically entered in to win a free cruise. We believe the fairest way to choose our winners was to do a random selection.
Carnival Cruise Line
Dear Carnival – WHAT A JOKE! I just read the update from CCL July ‘Onboard with you’ Newsletter’ regarding Carnival Rewards Program. Basically, every cruise rookie I have booked since February (which is approx. 80 new Carnival rookie passengers) + the 50,000 or so rookie points that I had pending……will disappear and I am receiving 1500 points as a thank you?????? Please tell me (and every other travel agent) this is a joke. Carnival is a BILLION dollar company and they can’t get this ‘glitch’ fixed? I say liar! My rookie rewards probably equals over 100,000 points due to me. This is the REAL reason you are getting rid of rookies. This is the last straw. As an agent, I have been hanging on to CCL by a very thin, thin thread…..and Now I’m Done with ya’ll. Unless a client specifically asks for your cruise line…I WILL NOT recommend CCL to anyone! I need to focus my energy on cruise lines that appreciate me. Goodbye.
We are truly sorry that Cruise Rookies had to be retired from the Travel Agents Rewards Program; we worked hard to find a solution that would have allowed us to keep Cruise Rookies. We have contacted your BDM and will continue to work with you regarding this and the other frustrations you have with the program.
-Meegan