– Other

Very disappointed to find out that the Rookie Points have been discontinued in the Travel Agent Rewards Program. I have been waiting for months to get the points that were owed to me. I had booked over 30 rookies that I did not receive points for and was given 1500 points for as a thank you from Carnival. I have been keeping a list of Rookies that I had booked that I was not allowed to add to the Rewards until after Carnival completed the task. I earned 22,500 points and was given 1500. How is that a fair to the Travel Agents. I think we should be given the points we earned before discontinuing Rookies on 7/22/15.

Thank you so much for your post and we do apologize for this issue. We worked for months trying to fix the issue within the program and appreciate your patience while Cruise Rookies was in maintenance. We will be working with your BDM to contact you directly about your concerns.

-Meegan

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By admin|August 17th, 2015|Other|0 Comments

Hello…quick question has Carnival dropped The Rookie program? I have 2 rookies on a reservation, and when I went to the rewards to input the info. I found no rookie dropdown. Thanks

Thanks for your question. Cruise Rookies were removed from the Travel Agents Rewards Program on July 22, 2015. An email was sent to all travel agents that had pending Cruise Rookies balances and a notice was posted on the Travel Agent Rewards Program site.

In recent months, we uncovered some significant issues that allowed multiple Cruise Rookie entries to be validated in the system as part of our Travel Agent Rewards Program and our team has been working hard to find a solution. Unfortunately, after weeks of intense efforts, we were unable to resolve the challenges and retired Cruise Rookie reward points as of July 22, 2015. Moving forward, the system will be unable to accept additional Cruise Rookie entries.

For any questions, agents may contact our sales team or the team at the Travel Agent Rewards Program at carnivalrewards@qtxsupport.com.

-Meegan

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By admin|August 17th, 2015|Other|0 Comments

The elimination of the Cruise Rookies points in Carnival Rewards program. Past sailings up until July 22, 2015 SHOULD BE HONORED. I believe you should stand behind your promises and prior commitments up until a change has been announced. We sold the product in good faith and we should be rewarded in good faith.

Thank you for post and also for your email to Customer Service regarding your concerns. We apologize that we were unable to keep Cruise Rookies as part of the rewards program and understand your frustration on the situation. Our customer service team and your BDM are here and will continue to work with you to discuss this issue going forward.

-Meegan

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By admin|August 17th, 2015|Other|0 Comments

Why has the Last Minute Rates for Travel Agents not been updated for weeks? Is this Rate cancelled or will we see more great deals in the future? And if so when?

Thank you for your inquiry. In the weeks to come, we will be introducing Reduced rates for Fall and those rates will be available in GoCCL.com for all Travel Professionals.

-Meegan

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